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Order & Payment Details

Thank you for shopping at Top Secret Studio Malaysia. We value your business and want to provide you with a seamless shopping experience. Please review the following order and payment details:

 

  1. Order Confirmation:
    • After successfully placing an order, you will receive an order confirmation email containing the details of your purchase
    • Please ensure that all order information, including shipping address and product details, is accurate. If you need to make any changes, please contact our Customer Service immediately.
  2. Order Processing:
    • Once your order is received, our team will process it promptly.
    • Please allow up to [1-2] working days for order processing before shipment. Please note that during public holidays, weekends, and seasonal promotions, order processing may experience additional delays due to high order volumes.
    • We strive to fulfil orders as fast as possible, and we appreciate your patience and understanding during peak periods.
  3. Shipping and Delivery:
    • We offer various shipping options, including Home Delivery and Click & Collect Express.
    • Shipping fees, if applicable, will be calculated at checkout based on the destination and shipping method chosen.
    • Please note that delivery times may vary depending on the shipping method and location. You can track your shipment using the provided tracking number.
  4. Payment Options: 
    • We accept the following payment methods for online orders:
      • Credit and Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, and American Express. Your payment will be securely processed through our payment gateway.
      • Online Banking: You can also make payment using online banking services available in Malaysia. Simply select the desired bank at checkout and follow the provided instructions.
      • E-wallets: We support popular e-wallet services, such as Touch N Go, GrabPay and Boost, for a convenient payment experience.
      • Member Points: If you are a member, you can redeem your points as a payment option during checkout.
  5. Order Status and Updates:
    • You can check the status of your order by logging into your account on our website or contacting our Customer Service via WhatsApp or Email with your order number.
    • We will keep you informed about any significant updates regarding your order, such as shipping notifications and tracking information.
  6. Order Cancellation and Modifications: 
    • If you need to cancel or modify your order, please contact our Customer Service as soon as possible. We will do our best to accommodate your request, depending on the order's status and fulfilment process.

 

Should you have any questions or require further assistance regarding your order or payment, please don't hesitate to contact our Customer Service. You can also reach out to our social media channels for additional support and assistance.